Company Description

Telecom Networks is a Multilingual Contact Center, providing outsourcing services such as Customer Service, 24/7 Answering Services, Telemarketing, Data Entry, Lead Generation, Help Desk, and Live Web Chat. With contact centers in Dominican Republic, Uruguay, Paraguay and commercial offices in Miami, FL, we offer outsourcing services with multilingual operators for the demanding markets of the USA, Israel, Canada, and Europe.


Role Description

This is a full-time on-site role for a Customer Service Representative to work onsite in Santiago de los Caballeros. The Customer Service Representative will be responsible for providing exceptional customer service and support, ensuring customer satisfaction and positive customer experience through effective communication and problem-solving skills.


Qualifications

Excellent customer service and communication skills
Experience in customer support, customer satisfaction, and customer experience
Ability to handle difficult customers and resolve customer issues effectively
Strong attention to detail and problem-solving skills
Ability to work in a fast-paced environment and multitask effectively
Fluency in English and Spanish
Bachelor's degree in related field or equivalent work experience

Benefits

Competitive Salary + Loyalty Bonus + Hiring Bonus + Incentives. (up to 50 K DOP monthly)
Long-term service
Goals and training to achieve them
A multicultural team to work with
Professional growth
Excellent organizational environment
Challenge your skills


Don't miss out this opportunity and send an email to: hrdominicana@telecomnetworks.net