Assoc Rep, Training Systems

Job Description Summary
Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program.
Job Description
Job Responsibilities
Provide ongoing basic LMS front-end user support (e.g., assigning/registering for training) and resolving basic issues for the assigned organization. Configure profiles related to training assignments and completion. Responsible for conducting basic data tasks (e.g., uploading Form 170 training transcript records and creating employee profile). Provide ongoing auditing of data to ensure high-level of data quality and integrity,
as well as propose solutions for, and execute data clean-up efforts
Provide end-users with assistance as it pertains to running reports or provide back-
end reporting support during a regulatory audit.
Resolve routine systems issues from customer support tickets in partnership with team members. Other incidental duties.
Education/Experience
High School diploma or equivalent1 year of relevant work experience
Required Skills
Good interpersonal skills, written and verbal communication
Good knowledge with a variety of software packages, including MS Word, Power Point, Excel, and Outlook. Advanced English required. Must be able to receive and provide feedback in a professional, direct, and tactful manner High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs Basic problem-solving and organizational skills Ability to manage internal and external confidentia