The Human Resources Manager is responsible for leading and overseeing all HR functions within the organization, ensuring alignment with business goals and fostering a positive work environment. The ideal candidate must have proven experience in a call center environment, with a strong understanding of high-volume operations, performance metrics, and workforce management.
Key Responsibilities:
Recruitment and Selection:
Manage the full recruitment cycle, including sourcing, interviewing, and hiring qualified candidates. Ensure the selection process aligns with company needs, especially for high-volume call center roles.
Talent Development and Management:
Design and implement training programs, performance evaluations, and career development plans to enhance employee growth, engagement, and retention in a fast-paced call center environment.
Personnel Administration:
Oversee employee records, contracts, attendance, payroll coordination, and ensure compliance with labor laws and internal policies.
Administrative Management:
Handle HR documentation, reporting, benefits administration, and maintain efficient HR processes and systems.
Strategic HR Management:
Develop and execute HR strategies aligned with organizational objectives. Advise leadership on workforce planning, organizational development, and employee engagement initiatives, particularly within call center operations.
