Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Schedule
Lunes a Viernes 12:00pm - 9:00pm / Sabados 4 horas a requerimiento
Purpose
Contributes to the overall success of the Client Service team within Commercial and Business Banking Operations ensuring specific individual goals, plans, initiatives and assigned tasks are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients through effective communication by phone and/or email, as it pertains to:
Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
Day to Day i.e., indexing, inquiries, investigations etc.
and thereby adhering to established Service Level Agreements (SLAs).
Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients,
With The Ability To
Resolve day-to-day servicing issues and reduce business and client impact with managerial direction
as required.
Analyze situations and present sound recommendations and decisions to overcome any obstacles,
