Part-Time Collections Agent
Job Summary:
We are seeking a motivated and detail-oriented Collections Agent to join our team on a part-time basis. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiating payment arrangements, and maintaining accurate records while delivering excellent customer service.
Key Responsibilities:
Contact customers via phone, email, or messaging to follow up on overdue accounts
Negotiate payment plans and settlements in a professional manner
Maintain accurate and up-to-date records of all interactions
Monitor accounts to identify overdue payments and take appropriate action
Resolve billing issues and escalate complex cases when necessary
Ensure compliance with company policies and relevant regulations
Meet or exceed collection targets and performance metrics
Requirements:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Previous experience in collections, customer service, or call center roles is an advantage
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism
Basic computer skills and familiarity with CRM systems
Strong attention to detail and organizational skills
Ability to work independently and manage time effectively
Work Schedule:
Part-time hours
Key Competencies:
Persuasion and negotiation
Problem-solving
Time management
Emotional intelligence and resilience
Customer focus
Preferred Qualities:
Bilingual
Experience with debt collection software
Knowledge of financial regulations and compliance standards
