Requisition ID:
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Accounting Officer Reconciliation & IE
Level 4.1
Schedule: L-V 8:30 am to 5:30 pm, Saturdays 9:00am to 1:00pm upon request.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Customer Experience – Provide best-in-class customer service by:
Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications;
Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments;
Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such;
Prioritizing work to help deliver an elevated level of customer focus.
Operational Effectiveness/Improvement - Foster an environment that promotes quick, flexible and timely support, while mitigating risk by:
Efficiently completing daily activities, thus ensuring optimal fulfillment of branch support needs is being provided;
Recognizing, and escalating to management, trends, problems and opportunities;
Assisting in areas requiring additional support due to unplanned activities;
Seeking information to resolve real, underlying needs of our customers/partners and assisting to correct problems to avoid future recurrences;
Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved;
Prioritizing/monitoring one's work and recommending changes to maximize the effectiveness of such;
Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, and Privacy;
Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
Understanding the Business Continuity Plan and contributing to its effective execution.
Development - Effectively support an environment of high performance by:
Ensuring department and position accountabilities, objectives, and goals are understood;
Participating in ongoing coaching and continuously looking for development opportunities;
Maintaining open lines of communication with management and team;
Contributing to an inclusive and safe work environment;
Being accountable and striving to achieve goals and objectives that align to Scotiabank's vision/values/business strategy.
Education / Experience
Ingles Avanzado (B2 a C1)
− Post-secondary education in Accounting, Finance, Business, and/or Management an asset, with a minimum of 1-year relevant experience
− Thorough knowledge of Bank policies, procedures, and regulations
− Thorough knowledge of branch services, products, and processes, and/or RSC or OCS processes
− Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
#DRGBS
Location(s): Dominican Republic : Santo Domingo : Santo Domingo East
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